Privacy Policy

Information we collect

To provide the Cyberquilt service we collect only what is needed to protect your devices and support you:

• Contact details — your name, email address and phone number, so our regional support team can reach you.
• Billing information — processed securely by Stripe. We never store your full card details on our systems.
• Device information — hardware model, operating system version and patch status of enrolled devices.
• Security events — logs of blocked threats, filtered scam domains and device health metrics (such as disk space and missing updates).

What we never access

Our monitoring tools are strictly limited to high-level system telemetry. We cannot and do not read your personal files, photos, documents, emails, private messages, browsing history, saved passwords or banking credentials. We have no interface to access your webcam or microphone.

How we use information

We use the information above to set up protection, monitor for threats, provide human support, process billing and improve service reliability. We do not sell your personal information to third parties.

Remote access

Remote support sessions are strictly session-based and opt-in. A session can only begin when you generate and share a unique one-time connection code, you can see everything on your screen in real time, and you can end the session instantly at any moment.

Data storage and compliance

Cyberquilt is a product of One Stop Support and operates under the Australian Privacy Principles (APP). Support staff working with vulnerable customers hold current Working with Children / Vulnerable People checks (WWCC/WWVP).

Your rights

You may request a copy of the personal information we hold about you, ask for corrections, or request deletion when you leave the service. Contact us and we will respond promptly.

Contact

Questions about this policy? Contact the closest One Stop Support office through the Cyberquilt support page or email hello@cyberquilt.com.